The Customer
A US-based real estate investment group managing 120+ commercial & residential units across New Jersey. Their tenant services team was overwhelmed with rent collection, maintenance scheduling, and tenant queries.
Fun Fact
After implementing AI Bots, rent collection reminders went fully automated and on time payments increased by 40% in just 3 months.
Challenges
- Manual Rent Reminders: Property managers manually followed up with tenants → late payments.
- Maintenance Requests Lost: Emails & calls often missed, leading to tenant dissatisfaction.
- No Analytics: No clear view of occupancy trends or cash flow forecasting.
- Scaling Issues: Expansion to new properties increased workload disproportionately.
Cognic Solutions
Cognic Systems implemented a Tenant AI Assistant integrated with Yardi & QuickBooks:
Benefits
- On-time Rent Payments: Improved by 40% within 90 days.
- Operational Efficiency: Reduced tenant response turnaround from 48 hours → <6 hours.
- Transparency: Real-time dashboards for CFOs & property managers.
- Scalable: Handled 120+ properties without adding new staff.
- Tenant Satisfaction: Retention rates improved due to quick service handling.
Technology Used
AI Agents, Ollama, Power BI, Yardi RPA Connector, QuickBooks API, Make.com